Privacy Policy

Last updated: 10 September 2026

123 Training Solutions (ABN 99 261 159 535) ("123 Training Solutions", "we", "us" or "our") is committed to protecting the privacy of the people who deal with us. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, book or attend training, communicate with us, or otherwise use our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply, together with other privacy and record-handling obligations relevant to vocational education and training, licensing and student identification.

Our role and our Registered Training Organisation partners

123 Training Solutions is a training provider and training partner. We are not representing ourselves as the Registered Training Organisation (RTO) for nationally recognised training delivered through our RTO partners.

Depending on the course, nationally recognised training and assessment offered through 123 Training Solutions may be delivered on behalf of:

Training Services 4 You Pty Ltd trading as RAISE Training (RTO 91655); or
Commonsense Safety Training Pty Ltd (RTO 41347).

The applicable RTO is identified on the relevant course information or enrolment material. Where training is delivered under an RTO partnership arrangement, personal information and training records may need to be provided to that RTO so it can meet its regulatory, reporting, assessment, certification and record-keeping obligations.

Our RTO partners have their own privacy obligations and policies. Information held by an RTO after it has been provided to that RTO will also be handled under the RTO's own privacy policy and applicable legal obligations.

What personal information we collect

The information we collect depends on your dealings with us. It may include:

your name, date of birth, address, email address and telephone number;
emergency contact details where required;
Unique Student Identifier (USI) information;
driver licence details, licence class, photographic identification and other identity documents;
course bookings, attendance, enrolment information, assessment results, competency records and training history;
copies of qualifications, Statements of Attainment, licences, tickets or other evidence provided by you;
assessment evidence, which may include documents, photographs, video or audio recordings where required for assessment, verification, quality assurance or regulatory purposes;
employer, organisation, funding, referral or billing details;
payment, invoicing and transaction information. Complete card details may be processed by third-party payment providers rather than stored by us;
communications with us by email, telephone, SMS, website forms, social media or in person;
information relevant to learner support, language, literacy or numeracy needs, reasonable adjustment, safety or course participation;
complaints, feedback, incident information and other records created while providing our services; and
technical information generated when you use our website, such as IP address, browser or device information, pages viewed, referral source, cookies and website analytics data.

Sensitive information

In some circumstances we may need to collect sensitive information, for example health or disability information relevant to safety, learner support or reasonable adjustment. We only collect sensitive information where it is reasonably necessary for our functions and where we have consent or another lawful basis to do so.

Anonymous and pseudonymous enquiries

Where it is lawful and practicable, you may make a general enquiry without identifying yourself or by using a pseudonym. However, we generally need accurate identifying information to make a booking, enrol a learner, verify identity or eligibility, conduct assessment, meet licensing or regulatory requirements, process a USI, or arrange the issue of nationally recognised certification.

How we collect personal information

We usually collect information directly from you, including through:

website enquiry and booking forms;
enrolment and assessment forms;
email, telephone, SMS and face-to-face communication;
course attendance and assessment activities;
documents or evidence you upload or provide; and
our website, cookies and analytics tools.

We may also receive personal information from other people or organisations where appropriate, including employers, clients booking training for workers, referral agencies, RTO partners, trainers and assessors, licensing authorities, government agencies, funding bodies, payment providers and other authorised third parties.

If someone books or arranges training on your behalf, we may receive your contact and enrolment details from that person or organisation. Where required, we will take reasonable steps to ensure you are made aware of the collection and how your information will be handled.

Why we collect, hold and use personal information

We may collect, hold and use personal information to:

respond to enquiries and provide course information;
process bookings, enrolments, cancellations and transfers;
deliver and administer training and assessment services;
verify identity, eligibility, licences, qualifications and USIs where applicable;
coordinate training delivered on behalf of an RTO partner;
submit enrolment, attendance, assessment and completion information to the applicable RTO;
support the issuing of Statements of Attainment, qualifications, cards, licences or other course outcomes by the responsible RTO or licensing authority;
meet vocational education and training, licensing, safety, funding, audit, quality assurance and regulatory requirements;
provide learner support and reasonable adjustment where appropriate;
communicate course confirmations, reminders, changes, results and other service information;
process invoices and payments and maintain financial records;
manage complaints, incidents, feedback and disputes;
improve our courses, customer service, systems and website;
protect the security of our systems and prevent misuse or fraud; and
comply with legal obligations and lawful requests from regulators, courts, government agencies or law enforcement bodies.

If required information is not provided, we may be unable to enrol you, verify your identity or eligibility, deliver a course, arrange assessment, process a licence-related outcome, or enable the responsible RTO to issue certification.

Unique Student Identifiers and VET information

Many nationally recognised training courses require a valid Unique Student Identifier (USI). Where relevant, we may collect your USI and related identity information and provide it to the responsible RTO for verification, enrolment, reporting and certification purposes.

The USI system and vocational education and training sector are subject to specific privacy, reporting and record-handling requirements. Information may be handled by the responsible RTO, the Student Identifiers Registrar, the National Centre for Vocational Education Research (NCVER), government departments, regulators and other bodies where required or authorised by law.

Where a separate privacy notice, student declaration or consent is required for an enrolment, USI process, government reporting or an RTO partner, that notice or declaration applies in addition to this Privacy Policy.

Who we may disclose personal information to

Where reasonably necessary for the purposes described above, we may disclose personal information to:

the RTO responsible for the course, including RAISE Training or Commonsense Safety Training;
trainers, assessors, authorised contractors and training venues involved in delivering the service;
employers, corporate clients or referral organisations where they have arranged or paid for training and the disclosure is authorised, required or reasonably expected;
government departments, regulators, NCVER, the USI Registrar, funding bodies and licensing authorities;
SafeWork, transport, environment or other licensing and regulatory authorities where relevant to a course or licence;
payment processors, banks, accountants, insurers and professional advisers;
student management, learning management, booking, communication, document storage, accounting, cloud hosting, IT and security service providers; and
other parties where you have consented, or where disclosure is required or authorised by law.

We do not sell or rent personal information or customer contact lists.

Employers and third-party bookings

If an employer or another organisation arranges or pays for your training, we may provide that organisation with information reasonably connected with the service it has arranged, such as booking status, attendance, completion status, invoices or course outcomes. We will not disclose information beyond what is reasonably necessary, authorised or required.

Marketing communications

We may use contact details to send information about our courses or services where you have consented or where otherwise permitted by law. Commercial electronic messages will be sent in accordance with applicable Australian spam laws.

You can opt out of marketing communications at any time by using an unsubscribe facility where provided or by contacting us. Service communications relating to an existing booking, course, assessment, payment or regulatory requirement are not marketing communications and may still be sent where necessary.

Website cookies and analytics

Our website may use cookies, analytics services and similar technologies to operate the website, understand how visitors use it, measure performance and improve our services. These technologies may collect information such as IP address, device information, browser type, pages viewed, time on pages and referral information.

You can usually control or disable cookies through your browser settings, although doing so may affect some website functions.

Third-party websites and services

Our website may contain links to external websites or use third-party services. Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites or services that we do not control.

Overseas storage and disclosure

Some of the technology and cloud service providers we use may store or process information outside Australia. The countries involved can vary depending on the provider and its infrastructure. Where overseas disclosure of personal information occurs and Australian privacy law requires it, we take reasonable steps to ensure the information is appropriately protected.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Measures may include access controls, passwords, secure cloud systems, restricted staff access, physical security, backups and other appropriate administrative and technical safeguards.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Retention and destruction

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to meet contractual and business requirements, and to comply with applicable training, taxation, licensing, regulatory and legal record-retention obligations.

Where information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy it or de-identify it. Some training records may need to be retained by the responsible RTO or another regulatory body for periods determined by law or regulatory requirements.

Data breaches

If we become aware of a suspected loss of, or unauthorised access to or disclosure of, personal information, we will assess and respond to the incident. Where the Notifiable Data Breaches scheme or another law applies, we will make notifications required by law.

Accuracy of information

We take reasonable steps to ensure personal information we use or disclose is accurate, up to date, complete and relevant for the purpose for which it is being used. We ask you to let us know if your contact, identity, licence or other relevant information changes.

Accessing and correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before providing access or making changes.

In some circumstances the law permits or requires us to refuse access. If that occurs, we will explain the reason where we are permitted to do so.

If the information you want to access or correct is held by an RTO partner, government agency, USI Registry, licensing authority or another organisation, we may direct you to that organisation.

Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. Please provide enough information for us to understand and investigate the issue.

We will acknowledge and investigate privacy complaints and respond within a reasonable timeframe. If your complaint relates to information handled by an RTO partner, we may need to refer or coordinate the matter with that RTO.

If you are not satisfied with the outcome and the Privacy Act applies to the matter, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children and young people

Some training courses may be available to people under 18, subject to course, licensing and RTO requirements. Where appropriate, we may require the involvement or consent of a parent or guardian and will take reasonable care when handling the personal information of young people.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, RTO partnerships or legal and regulatory requirements. The current version will be published on our website with the date of the latest update.

Contact us

If you have any questions, requests or complaints about privacy, please contact:

123 Training Solutions
ABN 99 261 159 535
18 Gavey Street, Mayfield NSW 2304
PO Box 852, Newcastle NSW 2300
Phone: 0431 446 472
Email: info@123trainingsolutions.com.au

RTO relationship: 123 Training Solutions delivers nationally recognised training and assessment on behalf of RAISE Training (RTO 91655) and Commonsense Safety Training (RTO 41347), depending on the course. Please refer to the relevant course information to identify the RTO responsible for your training.